Dallas

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Frida Kahlo in Dallas. With over 170,000 visitors in Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to go.

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Touchless hand sanitization stations placed throughout the venue
    • Plexiglass barriers at all payment locations
    • Contactless payment encouraged throughout the venue
    • Floor markings throughout the venue to assist in six-foot social distancing limit
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests

    Thanks for your patience and understanding during these challenging times. We will continue to closely monitor the situation daily, and adjust our safety measures accordingly. If you have any other questions, please contact us at [email protected].

  • Mask Policy

    Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status. We do not make exceptions for those with exemptions at this time, face shields are not appropriate substitutes for a face mask.

  • I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office at [email protected] to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Frida Kahlo Exhibit that is taking Chicago by storm, ensure you are buying your tickets from Immersive-Frida.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Frida Kahlo
    • Immersive-Frida.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Tickets price & Tickets type

    TICKET PRICES

    Prime

    • VIP – $99.99
    • Premium – $59.99
    • Basic – $49.99
    • Child – $34.99

    Peak

    • VIP – $89.99
    • Premium – $54.99
    • Basic – $44.99
    • Child – $34.99

    Off-Peak

    • VIP – $74.99
    • Premium – $49.99
    • Basic – $34.99
    • Child – $29.99

    TICKET TIERS

    VIP Tickets perks:

    1. Admission

    2. Priority access

    3. Limited edition poster

    4. VIP souvenir laminate

    5. VIP Lounge access

    6. FLEX – Flexibility to change the date* & time of your booking and flexibility to arrive +/- 1hr of your time*

    Premium Tickets Perks:

    1. Limited edition poster

    2. Standard admission

    3. FLEX – Flexibility to change the date* & time of your booking and flexibility to arrive +/- 1hr of your time*

    BASIC Tickets perks:

    1. Standard admission

    Child (6-16yrs) Tickets:

    1. Ages 6-16 (children 5 and under do not require a ticket)

    2. Admission based on your adult tickets

    3. Child tickets are not subject to change of date fees

    PEAK / OFF-PEAK / PRIME

    This relates to pricing differences depending on the date and time selected.

    1. Off-Peak is generally Monday through Friday mornings and early afternoon.

    2. Peak is generally evenings and all-day Saturday & Sundays

    3. Primetime slots are generally Saturday & Sunday mid-afternoon.

    There are no refunds of tickets for this exhibit. Tickets are available for purchase online using the “GET TICKETS” button and at our onsite box office. For more details please read our terms and conditions.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit at [email protected] before your visit

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

    Prohibited items will not be stored by venue management or on-site.

    Immersive Frida Kahlo reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility
    Exhibit

    Our wheelchair accessible ramp is through our parking lot entrance behind the building.

    Guests in wheelchairs will enter the ground floor and take the elevator to floor one where they will get their tickets scanned and lanyard for VIP. They’ll then immediately take the elevator to floor two for the gallery entrance. Premium and VIP cushion pick up takes place on floor two. Guests in wheelchairs are also welcome to use the elevator to the mezzanine.

    Bathrooms

    We have one men’s and one women’s bathroom located on Floor 1. They each have one ADA stall.

    Please be aware that elevator wait times between floors may vary and we advise on planning ahead.

    Parking

    There are two ADA stalls within 25′ of the rear door at the back of the building available on a first-come first serve basis. Accessible vehicles can also do a drop-off here.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Immersive Frida Kahlo contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Masks

    Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status. We do not make exceptions for those with exemptions at this time, face shields are not allowed.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. We have four first-come, first-serve wheelchairs on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us at [email protected].

    Support Persons

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location & Parking

    The entrance to the official Lighthouse Dallas parking lot is located at 1910 Young Street, Dallas, TX 75201.

     

    Cost: $10 for the first hour + $3 up to 3 hours max.

     

    There are two ADA stalls at the back of the building available on a first-come-first-serve basis.

    Accessibility options include a wheelchair ramp through the parking lot entrance and elevator access throughout the building.