We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

• Backpacks, luggage, and duffle bags
• Paints and aerosols
• Indelible markers
• Weapons of any type
• Outside food and beverages (including alcohol)
• Food of any type is not permitted in the gallery
• Any item deemed by exhibit security or venue management to be inappropriate
• Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
• Camping chairs
• Tripods

Permissible

• Walkers, mobility scooters, and other mobility aids
• Strollers
• Cameras (still/video)
• Service animals – for non-traditional service animals please contact the exhibit at ticketing.dallas@immersive-frida.com before your visit

Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

Prohibited items will not be stored by venue management or on-site.

Immersive Frida Kahlo reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Exhibit

Our wheelchair accessible ramp is through our parking lot entrance behind the building.

Guests in wheelchairs will enter the ground floor and take the elevator to floor one where they will get their tickets scanned and lanyard for VIP. They’ll then immediately take the elevator to floor two for the gallery entrance. Premium and VIP cushion pick up takes place on floor two. Guests in wheelchairs are also welcome to use the elevator to the mezzanine.

Bathrooms

We have one men’s and one women’s bathroom located on Floor 1. They each have one ADA stall.

Please be aware that elevator wait times between floors may vary and we advise on planning ahead.

Parking

There are two ADA stalls within 25′ of the rear door at the back of the building available on a first-come first serve basis. Accessible vehicles can also do a drop-off here.

Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Immersive Frida Kahlo contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted. We have four first-come, first-serve wheelchairs on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us at ticketing.dallas@immersive-frida.com.

Support Persons

Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

The entrance to the official Lighthouse Dallas parking lot is located at 1910 Young Street, Dallas, TX 75201.

Cost: $10 for the first hour + $3 up to 3 hours max.

There are two ADA stalls at the back of the building available on a first-come-first-serve basis.

Accessibility options include a wheelchair ramp through the parking lot entrance and elevator access throughout the building.