Denver

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Frida Kahlo Denver.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience

    • Temperature checks for staff on arrival

    • Touchless hand sanitization stations placed throughout the venue

    • Contactless payment encouraged throughout the venue

    • Face coverings optional for guests and staff. Anyone feeling unwell is encouraged to stay home

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

    Thanks for your patience and understanding during these challenging times. If you have any other questions, please contact us at [email protected].

  • I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID-19 tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office at [email protected] to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Group Tickets

    A group discount of 25% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Frida Kahlo Exhibit that is taking Chicago by storm, ensure you are buying your tickets from Immersive-Frida.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Frida Kahlo
    • Immersive-Frida.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Ticket Prices

    Prime

    • VIP – $99.99

    • Premium – $64.99

    • Basic – $49.99

    • Child – $34.99

    Peak

    • VIP – $89.99

    • Premium – $54.99

    • Basic – $44.99

    • Child – $34.99

    Off-Peak

    • VIP – $74.99

    • Premium – $49.99

    • Basic – $34.99

    • Child – $29.99

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)

    Service animals – for non-traditional service animals please contact the exhibit before your visit

    Prohibited items will not be stored by venue management or on-site.

    Immersive Frida Kahlo reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Accessibility
    Parking

    ADA parking is located at the venue’s front entrance. Drop-offs can be made at the main entrance on the east side.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    Immersive Frida Kahlo contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. 

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us at [email protected].

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location, Parking & Transit
    Location

    The Immersive Frida Kahlo Denver will take place at Lighthouse Immersive Denver located at 3900 Elati Street (formerly the Regency Hotel).

    The venue can be found on the northwest corner of 39th Street and east of Fox Street. It is west of Interstate 25 (I-25), and offers easy access to and from I-25.

    Parking

    Free on-site parking is located at the rear of the building entrance on 39th Street.

    ADA parking is located at the venue’s front entrance. Drop-offs can be made at the main entrance on the east side.

    Transit

    The closest RTD station is Union Station, located two miles from the venue. There are numerous bus stations located within a one-mile radius of the venue.