Houston

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Houston. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Hand sanitization stations placed throughout the venue

    • Contactless payment encouraged throughout the venue

    • Face coverings now optional for all staff and guests

    • Social distancing circles projected throughout the entire exhibition gallery space

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per ticket for Premium and VIP tickets, and a $9.99 rescheduling fee per ticket for Basic tickets.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID-19 tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office at [email protected] to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Frida Kahlo Exhibit that is taking Houston by storm, ensure you are buying your tickets from Immersive-Frida.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Frida Kahlo
    • Immersive-Frida.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

  • Ticket Prices

    Prime

    • VIP – $99.99
    • Premium – $59.99
    • Basic – $49.99
    • Child – $34.99

    Peak

    • VIP – $89.99
    • Premium – $54.99
    • Basic – $39.99
    • Child – $34.99

    Off-Peak

    • VIP – $74.99
    • Premium – $49.99
    • Basic – $34.99
    • Child – $29.99
    All tickets are subject to a service fee of $6.99 on top of the above prices as per our terms and conditions.

    Ticket prices are subject to change.

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit at [email protected] before your visit

       

       

      Prohibited items will not be stored by venue management or on-site.

      Immersive Frida Kahlo reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

  • Accessibility
    Bathrooms

    There are two accessible bathrooms located by the gift shop. The men’s bathroom is under the stairs and the women’s is around the corner near the lobby. The women’s bathroom is a single stall.

    There are additional bathrooms in a trailer located outdoors that can be accessed by a small set of stairs.

    Parking

    There are two ADA parking spaces on the north side of the building, directly in front of the box office. There are no ramps as the entry is ground

    level.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    Immersive Frida Kahlo contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Masks

    Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status. We do not make exceptions for those with exemptions at this time, face shields are not allowed.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us at [email protected].

  • Exhibit Hours

    The exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of the last entry time of the day. For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location & Parking
    Location

    The location Immersive Frida Kahlo is taking over 1314 Brittmoore Road, a historic venue in the heart of Houston located at 1314 Brittmoore Road, Houston TX, 77043, United States.

    Parking

    Free, on-site parking is available on a first-come, first-serve basis.

    There are two ADA parking spaces on the north side of the building, directly in front of the box office. There are no ramps as the entry is ground level.