Pittsburgh

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Frida Kahlo Pittsburgh. With over 170,000 visitors in Immersive Van Gogh Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to go.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Face coverings are required for all staff and guests
    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 
    • Touchless hand sanitization stations placed throughout the venue 
    • Contactless payment encouraged throughout the venue
    • Social distancing circles projected throughout the entire exhibition gallery space
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I bought my tickets but...

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority access and admission
    • Van Gogh cushion to keep*
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX entry benefits**
    Premium-FLEX Tickets Include
    • Van Gogh cushion rental
    • Limited edition poster
    • All FLEX entry benefits**
    Basic-Timed Tickets Include
    • Standard admission**
    Child Tickets Include
    • Admission ages 6 - 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    *Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

    **Please see the section FLEX vs. Timed below for further details.

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Frida Kahlo Exhibit that is taking America by storm ensure you are buying your tickets from immersive-frida.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Please note tickets purchased on FEVER are not for our Immersive Frida Kahlo.

    Authorized Ticket Partners To Immersive Frida Kahlo Pittsburgh
    • immersive-frida.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website immersive-frida.com for purchase.



  • Ticket Prices

    Prime

    • VIP – $99.99
    • Premium – $59.99
    • Basic – $44.99
    • Child – $34.99

    Peak

    • VIP – $89.99
    • Premium – $54.99
    • Basic – $39.99
    • Child – $34.99

    Off-Peak

    • VIP – $74.99
    • Premium – $49.99
    • Basic – $34.99
    • Child – $29.99
    All tickets are subject to a service fee of $6.99 on top of the above prices as per our terms and conditions.

    Ticket prices are subject to change.

  • FLEX vs. Timed

    FLEX tickets allow a greater arrival window of one hour before and up to one hour after your start time, subject to Exhibit Hours.

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

    Change Of Date Requests For FLEX Tickets

    All change of dates must be made 24 hours prior to scheduled attendance for a fee of $4.99 and are subject to availability.

    We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please visit our Change Of Date Request page.

    Exhibit Hours are subject to change with no notice.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected]

  • Exhibit Info

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • About Immersive Frida Pittsburgh

    Explore the world through the eyes of the legendary Frida Kahlo – a brilliant, uncompromising painter who created some of history’s most iconic artwork. The groundbreaking team behind the smash hit Immersive Van Gogh now turn their eye for innovation towards the work of a woman who boldly told the story of her life in brushstrokes.

    As you stroll through the Lighthouse Immersive gallery, you will see the Mexico-born artist’s work come to life on a grand scale and discover the people, events, and obstacles that made her the extraordinary woman she was. The mesmerizing, large-scale projections, accompanied by a ravishing musical score, will sweep you up as you encounter Frida as never before.

    Immersive Frida Kahlo contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

  • Location & Parking

    Renowned for transforming venues into unforgettable art experiences, the Immersive Frida Kahlo strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Location
    The Immersive Frida Kahlo Pittsburgh Exhibit will take place at Lighthouse Artspace Pittsburgh at 720 E Lacock Street, Pittsburgh.

    Parking
    Assisted self-parking is available for $12 at a nearby lot at the intersection of Progress and Warfield Street - please follow the Valet signs. A free shuttle option is provided for your convenience from the self-parking lot or it is a 4-minute walk to the venue.

    Assisted ADA parking near the entrance to the venue is also available upon request for $12. Please alert the valet company to your needs upon arrival. There is no need to arrange this prior to arrival.

    Please note RVs and other oversized vehicles are not accommodated.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check in their bags at the venue coat check.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Service animals - For non-traditional service animals please contact the exhibition before your visit.
    • Strollers

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

    Immersive Frida Kahlo reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.