San Francisco

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Frida Kahlo San Francisco. With over 170,000 visitors in Immersive Van Gogh Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to go.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience
    • Temperature checks for staff and guests on arrival
    • Touchless hand sanitization stations placed throughout the venue
    • Plexiglass barriers at all payment locations
    • Contactless payment encouraged throughout the venue
    • Face coverings are required for all staff and guests
    • Floor markings throughout the venue to assist in the six-foot social distancing limit
    • Social distancing circles projected throughout the entire exhibition gallery space
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests

     

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening in March 2021.

    Thanks for your patience and understanding during these challenging times. If you have any other questions, please contact [email protected]

     

  • Vaccine Mandate

    Effective as of August 19th, 2021

    In order to comply with the City of San Francisco’s vaccine mandate, visitors at Immersive Frida Kahlo will be required to present proof of vaccination in order to enter the venue and attend the exhibit.

    We are implementing new protocols and procedures to ensure a smooth transition for all our patrons. In order to ensure this, we ask that patrons have their proof of vaccination ready to present to staff before entering the venue.

    Acceptable forms of proof include:

    • Original, copy, or electronic photo of the CDC vaccination card (or similar documentation issued by another foreign governmental jurisdiction), or documentation from a healthcare provider
    • Personal digital COVID-19 vaccine record issued by the State of California, available here
    • Personal digital COVID-19 vaccine record issued by another State, local, or foreign governmental jurisdiction.
    • Residents from outside of California should upload their proof of vaccination here
    • Personal digital COVID-19 vaccine record issued by an approved private company
    • Any government-issued photo ID is acceptable. In lieu of this, we can accept school and work IDs. If a minor doesn’t have an ID, verification from a parent is sufficient.
    • Additional photo identification is not required if an approved digital vaccine record includes photo identification.
    Exceptions

    Children under the age of 12 are exempt from the proof of vaccination requirement.

    Masks are mandatory for all attendees, regardless of vaccination status.

    Fully vaccinated means the person has received both doses of either the Pfizer or Moderna COVID-19 vaccines or received one dose of the Johnson & Johnson COVID-19 vaccine.

  • I bought my tickets but...

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I Want To Upgrade Or Downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

    RESEND MY TICKET




  • Exhibit Info

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • About Immersive Frida San Francisco

    Explore the world through the eyes of the legendary Frida Kahlo – a brilliant, uncompromising painter who created some of the history’s most iconic artwork. The groundbreaking team behind the smash hit Immersive Van Gogh now turn their eye for innovation towards the work of a woman who boldly told the story of her life in brushstrokes.  

     

    As you stroll through the Lighthouse Immersive gallery, you will see the Mexico-born artist’s work come to life on a grand scale and discover the people, events, and obstacles that made her the extraordinary woman she was.  The mesmerizing, large-scale projections, accompanied by a ravishing musical score, will sweep you up as you encounter Frida as never before.

  • Location & Parking

    Immersive Frida Kahlo San Francisco is located at 10 South Van Ness Ave, San Francisco, CA, 94103

    Conveniently located at the cross-section of South Van Ness and Market

    By car

    No parking on site.

  • Accessibility Info

    The entrance, lobby, gallery, and washroom spaces are wheelchair accessible.

    When accompanying a visitor with a disability who has a purchased ticket, the support person/carer can enter the gallery without a ticket.

    Sensory advisory: 

    This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Immersive Frida Kahlo contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Mobility aids and Service Animals:
    Please contact [email protected] prior to your visit so we can accommodate where possible. Service animals are permitted in the gallery.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Strollers
    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

    Immersive Frida Kahlo reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Tickets Info

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Frida Kahlo Exhibit that is taking America by storm, ensure you are buying your tickets from Immersive-Frida.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Frida Kahlo San Francisco
    • Immersive-Frida.com
    • Ticketmaster.com
    • Universe.com
    • Restaurant.com
    • Goldstar

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website immersive-frida.com/san-francisco/ for purchase.

  • Group Tickets

    A group discount of 25% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected]

  • Ticket Prices & Tickets Types

    TICKET PRICES
    Prime

    • VIP – $99.99
    • Premium – $64.99
    • Basic – $49.99
    • Child – $34.99

    Peak

    • VIP – $89.99
    • Premium – $54.99
    • Basic – $44.99
    • Child – $34.99

    Off-Peak

    • VIP – $74.99
    • Premium – $49.99
    • Basic – $34.99
    • Child – $29.99

    TICKET TIERS
    VIP Tickets perks:
    Admission
    Priority access
    Limited edition poster
    VIP souvenir laminate
    VIP Lounge access
    FLEX – Flexibility to change the date* & time of your booking and flexibility to arrive +/- 1hr of your time*
    Premium Tickets Perks:
    Limited edition poster
    Standard admission
    FLEX – Flexibility to change the date* & time of your booking and flexibility to arrive +/- 1hr of your time*
    BASIC Tickets perks:
    Standard admission
    Child (6-16yrs) Tickets:
    Ages 6-16 (children 5 and under do not require a ticket)
    Admission based on your adult tickets
    Child tickets are not subject to change of date fees
    PEAK / OFF-PEAK / PRIME
    This relates to pricing differences depending on the date and time selected.
    Off-Peak is generally Monday through Friday mornings and early afternoon.
    Peak is generally evenings and all-day Saturday & Sundays
    Primetime slots are generally Saturday & Sunday mid-afternoon.
    There are no refunds of tickets for this exhibit. Tickets are available for purchase online using the “GET TICKETS” button and at our onsite box office. For more details please read our terms and conditions.