All tickets are non-refundable.
The holder of a valid ticket is admitted to the exhibition on the condition that the holder agrees, and by use of the ticket does so agree in favour of the producer and the exhibition owner (Lighthouse Immersive USA Inc. ), to the following terms and conditions. Any violation of these terms will entitle Lighthouse Immersive USA Inc. and its’ subsidiaries to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket-holder, in each case without payment of any refund or other compensation.
The ticket is a personal, revocable license. Lost, stolen or destroyed tickets will not be honoured. Tickets may not be resold or offered for resale by anyone without the written permission of Lighthouse Immersive USA Inc. and its’ subsidiaries and may not be resold at a price exceeding their face value at any time.
The ticket may not be used for advertising, promotion or for any other trade purposes.
Tickets obtained from any source other than Lighthouse Immersive USA Inc. , Universe, or their authorized agents may be lost, stolen or counterfeit tickets and may not be honoured.
The license may be withdrawn and admission refused at any time upon refunding the printed purchase price, including in the event of cancellation of the performance or exhibition.
The ticket-holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by Lighthouse Immersive USA Inc. or its representatives to be objectionable or disturbing to other patrons.
Children cannot enter the exhibition without adult accompaniment. Children are classified as 16 years of age and under. Anyone aged 16 and under, must be accompanied at all times by an adult 21+ throughout the exhibition. Children aged 16 and under, must have a valid ticket for entrance into the exhibition. Children 5 years old and younger – no ticket is required.
The following items are restricted, may not be brought into the exhibition and may be confiscated by exhibition staff: illegal drugs, weapons of any kind, bottles, cans, or any food or beverage products purchased outside the venue. The ticket-holder consents to a reasonable examination of the holder’s person and belongings to ensure compliance with these terms.
We encourage you to leave your valuables, large bags and other personal belongings at home. For the safety of our visitors and the exhibition, all bags entering or leaving the exhibition, including purses, are subject to inspection.
Backpacks and duffel bags are not permitted into the exhibition.
Additional prohibited Items
The following items are not permitted in the exhibition at any time:
Immersive Frida Kahlo will be fully accessible. Please check back regularly for further updates if needed.
Attendants supporting persons with disabilities receive free admission to the exhibition. Persons with disabilities may request an attendant ticket by emailing
Or by visiting the box office on arrival at the exhibition.
Any person with a disability who is accompanied by a support person is allowed to enter the exhibition premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.
A visitor with a disability may need to use an alternate means of communication to ask for and understand the information provided by Immersive Frida Kahlo Dallas. We will identify and offer the most effective and courteous two-way communication with a visitor with a disability.
Service animals are welcome in all public-facing areas of the exhibition. We request guests with non-traditional service animals to contact the exhibition in advance of their visit.
VIP TICKET HOLDERS: Please identify yourself to staff who will prioritize your entry and take care of you whilst attending.
FLEX Tickets include:
TIMED Tickets include:
Change of Date Requests:
American Express Experiences (Virtual/Standing Only Events):
The American Express Experiences program is available to all Card Members unless otherwise stated. Simply pay with your American Express® Card when applicable. Tickets are subject to the rules, terms & conditions, and fees set by the ticket seller, event promoter, and/or the venue, as applicable. Offer is fulfilled by ticket seller, subject to availability, and may be changed or revoked at any time. All sales final. No refunds. No exchanges