Toronto

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Updated: March 18, 2022

    Safety is our number one priority for all guests attending Immersive Frida Kahlo in Toronto. Having welcomed over 200,000 patrons since Immersive ArtSpace opened in Toronto, we’re proud to be operating an experience where it is safe to go.

    Per the announcement from the Ontario Government on March 9, 2022, effective March 21, 2022 masks and face coverings are no longer mandatory in our exhibit space. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms.
     
    To ensure your safety, and based on guidance from the Province of Ontario and City of Toronto, and other government agencies, our exhibition will operate with enhanced safety measures including:
     
    - Touchless hand sanitization stations placed throughout the venue
    - Contactless payment encouraged throughout the venue
    - Floor markings throughout the venue to assist in the six-foot social distancing limit
    - Enhanced, regular cleaning throughout the day on each floor
    - Contact tracing for all staff and guests


    Thanks for your patience and understanding during these challenging times. We will continue to closely monitor the situation daily, and adjust our safety measures accordingly. If you have any other questions, please contact us at [email protected]

  • Mask Policy

    Per the announcement from the Ontario Government on March 9, 2022, effective March 21, 2022 masks and face coverings are no longer mandatory in our exhibit space.
     
    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.
     
    Thanks for your patience and understanding during these challenging times.

  • I Bought My Tickets But…

  • I Need To Reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.

    Please note, an $8 per ticket fee will apply for a change of date request for all tickets. If you would like to move from an Off Peak date to a Peak date if there is a price difference that will be included on your invoice. Child tickets are exempt from the $8 per ticket fee, and must be accompanied by an adult ticket.

    Last-minute change of date requests will not be honoured except in exceptional circumstances.

  • I Want To Upgrade Or Downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I Want To Change The Name On Them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I Never Received Them

    If you have purchased tickets to Immersive Frida Kahlo directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool to have this rectified.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office at [email protected] to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Tickets Info

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

  • Authorized Ticket Sellers

    Warning! Check before you go. If you want to experience the Immersive Frida Kahlo Exhibit that is taking Chicago by storm, ensure you are buying your tickets from Immersive-Frida.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Frida Kahlo
    • Immersive-Frida.com
    • Ticketmaster.com
    • Universe.com
    • WagJag
    • Travelzoo
    • Groupon
    • Barter Network
    • Bucket Listers

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website for purchase.

     

  • Ticket prices

    Prime
    VIP - 104.99
    Premim - 59.99
    Basic - 49.99
    Child - 39.98

    Peak
    VIP - $89.99
    Premium $59.99
    Basic $49.99
    Child $34.99


    Off-Peak
    VIP $74.99
    Premium $44.99
    Basic $34.99
    Child $24.99

  • Exhibit Info

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks, luggage, and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    Permissible
    • Walkers, mobility scooters, and other mobility aids
    • Strollers
    • Cameras (still/video)
    • Service animals – for non-traditional service animals please contact the exhibit before your visit

    Prohibited items will not be stored by venue management or on-site.

    Immersive Frida Kahlo reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Accessibility
    Exhibit

    The entrance, lobby, and gallery are entirely wheelchair accessible. The only exception is a raised platform in the gallery that offers an overhead perspective and is only accessible by a flight of 17 stairs. This isn’t critical to the overall immersive experience and will not prevent you from making your way through the gallery.

    Washrooms

    There are no barriers to the gallery washrooms however the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does).

    There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Immersive Frida Kahlo contains artwork and animation that some viewers may find sensitive. Viewer discretion is advised.

    Masks

    Masks are mandatory for everyone regardless of vaccination status. An exception can be made for persons who are reasonably accommodated by not wearing one in accordance with Toronto By-Law 541-2020 and arranged in advance by contacting [email protected].

    Arrangements must be made with Immersive Frida Kahlo prior to attending the exhibit. Please email us if you require additional accommodations not mentioned on this list.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us at [email protected].

    Access 2

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Location, Parking & Transit
    Location

    Immersive Frida Kahlo is located at:

    1 Yonge Street
    Toronto, ON, M5E 1W7
    Canada

    Parking

    The exhibit does not have dedicated onsite parking, but there are a number of public parking lots nearby.

    The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

    Transit

    The closest subway station to 1 Yonge Street is Union Station (a 10-minute walk).

    The closest streetcar stops to 1 Yonge Street are:

    • Queens Quay East at Yonge Street
    • Yonge Street at Queens Quay East north side
    • Queens Quay West at Bay Street east side
    • Queens Quay East at Freeland Street